SNAP Total Care

	Save time and $$ in the management of your investment properties
	Achieve annual savings between $1,000 and $2,000 per property
	Our exclusive service pays for itself
	Created by popular demand for the busy investor

Our Exclusive New "Post Purchase" Service Offering saves you Time and Money

Many property investors lack the time, knowledge or professional contacts needed to enable the ongoing smooth and cost efficient coordination of their investment property or properties. In response to client requests for an ongoing end-to-end portfolio coordination service, we have designed SNAP Total Care.

SNAP Total Care leverages upon our professional property management relationships and also brings significant economies of scale (whereby ongoing items such as property management and pest inspections have been negotiated down to rates which present a substantial saving to the client).

In addition to the substantial saving in time - SNAP Total Care also saves you money - with typical savings for clients ranging from $1,000 to $2,000 per year for each property (well in excess of any fees payable for the service)

 

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SNAP Total Care Inclusions

1. One Off Tasks Performed Immediately Pre or Post Settlement

SNAP Total Care includes the following one-time tasks (typically performed in the period just before / just after settlement):

• Interview, negotiate (service levels and fees) and appoint rental manager to be responsible for the property (this occurs regardless of whether there is a tenant and existing manager in place or not – as the managing agent is able to be changed at any time)
• Assess / oversee minor maintenance, cleaning and improvements that will provide appropriate return on investment prior to tenant moving in
• Ensure final inspection of each property to ensure that it is in appropriate state with digital photos taken as a record prior to tenancies commencing
• Liaise with selected rental manager to select appropriate tenant from pool of applicants
• Engage a Quantity Surveyor to create a depreciation schedule for the property (ensuring that results are entered into TOTAL COST OF OWNERSHIP forecasting spreadsheet and also utilised in creation of ITWV [Income Tax Withholding Variation] and annual tax return).

 

2. Ongoing Tasks

SNAP Total Care also includes a wide range of ongoing tasks necessary to the efficient and cost effective management of your property or properties:

2(a) Tax Planning

• Entry of all projected property related income and expenses onto ITWV (Income Tax Withholding Variation) at the start of each tax year (saves on accounting fees)
  
  
• Entry of all property related income and expenses into TAX SUMMARY tool (which matches the required fields on annual tax return) - enabling ‘copy and paste’ into tax return (saves on accounting fees).
  
  

2(b) Financial Management

• Monthly monitoring of interest rate movements for the top 12 major lenders (including variable rate and 1, 2, 3, 4 & 5 year fixed rates for each lender) – providing advance notice of potential opportunities to move to fixed rate or change banks
  
  
• Maintenance and quarterly update of TOTAL COST OF OWNERSHIP tool (micro level) including changes to interest rates, rental income, costs, depreciation of new assets (avoids need to employ Quantity Surveyor to update depreciation schedule for minor asset acquisitions during a year)
  
  
• Creation and maintenance of tailored TRACKING tool (macro level) – including merge of multiple properties into a single view, what-if analysis of properties to sell versus properties to hold (using capital growth versus income generation predictions)
  
  
• Ensure on-time payment of ongoing property expenses such as water, rates, insurance, owners corp fees (and updating of actuals into tracking spreadsheet in readiness for annual tax return)
  
  

2(c) Service Professionals Liaison / Cost Minimisation Strategies

• Seek opportunities for economies of scale whereby external contractor costs may be reduced due to the number of properties being serviced (eg. ongoing pest inspection cost discounts of up to 50%)
  
  
• Negotiate ongoing property management costs and service levels to maintain maximum service for minimum cost (discounted property management services are currently available for SNAP Total Care clients through agencies including Stockdale and Leggo, Harcourts, Ray White and more)
  
  
• Proactive liaison with mortgage broker prior to end of fixed rate or interest only loan durations – to ensure that new loans are arranged in advance and with optimal terms and conditions
  
  
• Liaison with pest inspector to ensure regular ongoing inspections are completed and are satisfactory
  
  

2(d) Rental Management Liaison

• Proactively liaise with and establish a positive working partnership with each managing agent. Provide agent with SNAP contact details and assurance of “24/7” availability to respond immediately to significant / unexpected problems (eg. electrical faults such as oven and lighting, plumbing faults, fence repairs)
  
  
• Provide managing agent with “preferred” contractor details (particularly for minor repairs that may otherwise be attended to by overly expensive tradespeople instead of a handyman at less than half the price). Initiate and follow up on repairs and maintenance using appropriate contractors / handymen.
  
  
• Approve minor repairs to properties
  
  
• Authorise requested property improvements at tenant’s cost – ensuring that improvements are never detrimental to property and providing clarity on permanent or temporary retention of improvements
  
  
• Consider and respond to tenant requests (eg. request to keep a pet in the yard – usually accompanied by signing of additional agreement regarding maintenance of property condition standards and any restorative work required at end of tenancy).
  
  
• Negotiation on tenant requests for owner to fund improvements to property (may offer improvement in return for an increase in rent)
  
  
• Timely reminder to each managing agent of their commitment to perform property inspections on the agreed 6 monthly basis (important to ensure that tenants are continuing to maintain the property in a safe & appropriate manner). Sporadic participation in inspections to ensure maintenance of standards (and first hand assessment of property condition)
  
  
• Timely reminder to each managing agent of their duty to perform rent reviews every 6 or 12 months – and the need to commence the process 60 days prior to the end of a lease
  
  
• Monitor rent payment timeliness and discuss with managing agent - where required - to ensure that any arrears are dealt with swiftly and that decisions to evict (serve notice to vacate) are taken promptly
  
  
• Ongoing assessment of each managing agent’s performance (including regular phone or face-to-face contact). Interview / change to new agent if performance is inadequate
  
  
• Timely review of current market rental pricing in each suburb – to minimise “blind reliance” on rental manager and ensure rent is regularly increased to optimal levels
  
  
• Liaise with rental manager where disputes arise with tenant or between tenant and neighbours
  
  
• Liaise with rental managers when changing tenants – to ensure optimum quality tenants and minimal vacancy periods
  
  
• Assess reliability of tenants (timely payment, appropriate upkeep of property condition). Purchase and arrange delivery of annual “Christmas” gift to valued tenants.
  
  

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Note that SNAP Total Care is an exclusive service that is generally only offered to existing or previous SNAP property buying clients.

For further information and a quote on a tailored SNAP Total Care package for your property or properties – contact Scott Caddaye on 03 9779-4884 or property@snaponline.com.au